Do I need an RMA number to return, repair, or exchange my order?

Nope. To return an item for a refund, repair, or an exchange simply follow these steps:

1. Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. If an item is the wrong style or size, write the style or size that you would like.
2. Put everything that was in the original package (item, appraisal card, copy of your packing slip) either back into the original packaging or a new package.
3. Send it to this address: SJ*, 20 East 46th St., Suite 1201A, New York, NY 10017

*Please do NOT write SuperJeweler.com on your package. Instead write “SJ” so that your package will be safe from tampering or theft. Also, it is a good idea to insure your package when returning it.

What is an RMA number?
An RMA, or Return Merchandise Authorization, is a transaction in which the customer arranges to return a product for repair, exchange or refund. The customer calls the Customer Service Department and is issued an RMA number, which is written on the return packaging. This number helps the Shipping Department know how to route the package when they receive it. As mentioned above, you do NOT need an RMA number when returning items to SuperJeweler.com.