SJ*
20 East 46th St.
Suite 1201A
New York, NY 10017

*Please write "SJ" instead of "SuperJeweler.com" to reduce the risk of unwanted tampering with or theft of your package.

Feel free to call Customer Service at 1-877-888-0175 if you have any questions, "Hou"-related or otherwise. Also, check out the rest of the posts on the Customer Service blog for more helpful information.    

We really wish that our Customer Service reps could be around 24/7 to answer all of your questions. They try very hard to do so during our business hours, which are from 9 a.m. – 6 p.m. Eastern Standard Time. If for some reason our Customer Service reps are unable to get to the phone when you call, please leave us a voicemail so that they can help you as soon as they are able. Here are some important things that you can include in your voicemail that will aid our Customer Service reps in finding an answer to your question quickly and thoroughly:

-Your name (please say it loudly and clearly; if you have an unusual last name, please spell it)

-The last five digits of your order number (it usually starts with a 15)

-When the order was placed

-A phone number where you can be reached (it is so helpful if you say this number twice, in case our Customer Service rep has trouble hearing it the first time)

-A brief summary of your problem or question

You also have the option to e-mail us. We can be reached at superjeweler.com@gmail.com. Please include the same information as you would in a voicemail.

A lot of information can be found on our website. You can find the answers to many questions at these places: on our FAQ page, on our Shipping page, on our Diamond Information page, and on our Contact Us page.

Do I need an RMA number to return, repair, or exchange my order?

Nope. To return an item for a refund, repair, or an exchange simply follow these steps:

1. Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. If an item is the wrong style or size, write the style or size that you would like.
2. Put everything that was in the original package (item, appraisal card, copy of your packing slip) either back into the original packaging or a new package.
3. Send it to this address: SJ*, 20 East 46th St., Suite 1201A, New York, NY 10017

*Please do NOT write SuperJeweler.com on your package. Instead write “SJ” so that your package will be safe from tampering or theft. Also, it is a good idea to insure your package when returning it.

What is an RMA number?
An RMA, or Return Merchandise Authorization, is a transaction in which the customer arranges to return a product for repair, exchange or refund. The customer calls the Customer Service Department and is issued an RMA number, which is written on the return packaging. This number helps the Shipping Department know how to route the package when they receive it. As mentioned above, you do NOT need an RMA number when returning items to SuperJeweler.com.

Step 1: Your order goes into our order database.

Once your payment is approved, it is stored in our database. (Note: If you choose to use the Google checkout method, your payment may take up to 48 hours to be approved.) Every day, our Processing Department goes through the order database until 3 p.m. (EST) and delivers orders to our Production Department.

Step 2: The Production Department gets your item ready for shipping.

At SuperJeweler.com, we have more than 27,000 pieces in stock! This means that most of the items you see on our site are ready to be shipped the day your order is received. Some items, like diamond rings, however, require special attention and, yes, more processing time. In some cases, it may take up to three days to get a ring sized. We provide jewelry to shoppers all over the world, and our Production Department is meticulous in its approach to provide the highest quality item possible. To be safe, we suggest you allow up to three days for processing time no matter which item you’re ordering.

A Handy Tip: When you click the blue "Buy" button on the item page, you’ll be taken to a page that has information about your product. (This same information also shows up on the receipt you are e-mailed.) One of the columns is labeled "Ships in" and this column let you know how quickly we are able to ship your item.

Step 3: Your item goes through a rigorous quality control inspection.

We have very high standards for quality at SuperJeweler.com. Our Quality Control department looks at each and every piece of jewelry for approval before passing it to the Shipping Department.

Step 4: Your order is packaged and shipped.

Our Shipping Department works long and hard to ensure we ship as many orders as possible each a day. (And trust us, some days it’s a heck of a lot of orders!) A tracking number is assigned to every package we send, and this number is e-mailed to you as soon as your item is shipped. Our Customer Service representatives are also happy to provide your tracking number, or even track your package for you! Depending on the shipping method you choose, your package should arrive according to the following schedule:

• Overnight: up to 1 business day after processing
• 2-Day Shipping: up to 2 business days after processing
• 3-Day Shipping: up to 3 business days after processing
• Free Shipping: 3-4 business days after processing

So there you have it: the path your order takes from the time your transaction is approved to the time it arrives at your door. If you have any questions about this post, your order, or anything at all, feel free to contact Customer Service at 1-877-888-0175 or click on the Live Help button on our website at SuperJeweler.com.

Finding the perfect piece of jewelry for yourself or a loved one is no easy task, especially in the world of online shopping where there are literally millions of options. At SuperJeweler.com, we believe the best place to start is to simply sit down and ask yourself questions about the person for whom you want to buy jewelry. (Hopefully you have already decided on what type of jewelry you want to buy: ring, earrings, etc. If not, think of the occasion for which you are buying jewelry, or what type of jewelry that person has little of so you can help build their collection.)

1. Ask yourself what their personality is like. Do they like to be the center of attention, or are they shy? Do they stick to the norm, or do they like to be adventurous and different?
2. Take a look at their clothes. How dressy are they? Do they buy the look of the moment or do they get pieces they can wear over and over for years?

Believe it or not, these sorts of things can give you clues about the kind of jewelry a person wants. A person who wears jeans and a t-shirt on a daily basis is going to want different jewelry than someone who wears a business suit. Someone who aspires to be a Hollywood movie star is going to want more sparkle than someone who shies away from the spotlight. And people with more hands-on professions are going to need more durable jewelry than others.

WHERE TO GO

Once youve taken all this into account, browse SuperJeweler.com and see what pieces are the best fit with the person you were thinking of. If you need a recommendation, our Customer Service reps are here to help you from 9 a.m.- 6 p.m. and you can reach us by calling 1-888-877-0175 or by clicking on the blinking Live Help box on the upper right hand corner of our site. Good luck! We hope you find what you are looking for.