Archive for the ‘Customer Service’ Category

 

“Hou” Did That Get There?

October 20th, 2008

Trademark stamps have been around for many years, and they often help antique dealers identify and appraise old pieces of jewelry. Think of the "Hou" as a birthmark of sorts, an identifying factor that will help you distinguish your ring from others that may be similar to it.

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You Have Reached the Voicemailbox of…

October 15th, 2008

Here are some important things that you can include in your voicemail that will aid our Customer Service reps in finding an answer to your question quickly and thoroughly.

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RMAs and Many Happy Returns

October 8th, 2008

An RMA, or Return Merchandise Authorization, is a transaction in which the customer arranges to return a product for repair, exchange or refund. You do NOT need an RMA number when returning items to SuperJeweler.com. Learn how to return an item for a refund, repair, or an exchange!

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How Your Order Gets To You

October 6th, 2008

One of the most frequent questions we get at SuperJeweler.com is: How long will it take my item to get to me? Today, we are going talking about the exact steps your order goes through to reach you. This will help you gauge how long it will take for your order to arrive.

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Finding The Right Jewelry

October 2nd, 2008

Finding the perfect piece of jewelry for yourself or a loved one is no easy task, especially in the world of online shopping where there are literally millions of options. At SuperJeweler.com, we believe the best place to start is to simply sit down and ask yourself questions about the person for whom you want to buy jewelry.

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