Adventures in Customer Service
I just returned from a conference in Las Vegas, where I was reminded of the appallingly low level of customer service provided by many companies.
Please understand, these are not “first world” complaints, just some basic observations.
1. We went to a restaurant for lunch. The name is not relevant, the fact that the name on the door is that of one of the most recognized TV chef celebrities IS important. We arrived at 1:30pm, when there were numerous empty tables, yet the hostess kept telling people that the wait would be 30 minutes or more. If the name on the door saw this, my guess, he would have thrown someone out of the kitchen.
2. On the flight to Vegas, I had the offering of an inflight movie; I asked for a head set, the flight attendant mentioned that the headset was in the seat back pocket. I told her that yes it was, but it was used. She replied, we recycle headsets!!!!!!!!!!!!!! Seriously, we are in the middle of a flu epidemic and you do not care enough about your customers to give them each a clean headset?
3. I asked a taxi driver to take a different route, a route that would let me see more of the city, when he responded with disgust and the comment, “That will be more expensive.” When I stated that was OK, he still refused. So much for taking care of the customer.
At SuperJeweler we strive to make every contact with our fans an enjoyable one. Do we succeed every time? Of course not; shipments get delayed, conversations get misunderstood, errors sometimes occur. But, we do everything possible to make it right.
If you have not tried us, give us a shot, if we have let you down, let us know.
Call 1-877-888-0175 or send us a chat. We’d love to hear from you!
