RMAs and Many Happy Returns
An RMA, or Return Merchandise Authorization, is a transaction in which the customer arranges to return a product for repair, exchange or refund. You do NOT need an RMA number when returning items to SuperJeweler.com. Learn how to return an item for a refund, repair, or an exchange!
Do I need an RMA number to return, repair, or exchange my order?
Nope. To return an item for a refund, repair, or an exchange simply follow these steps:
- Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. If an item is the wrong style or size, write the style or size that you would like.
- Put everything that was in the original package (item, appraisal card, copy of your packing slip) either back into the original packaging or a new package.
- Send it to this address: SJ*, 20 East 46th St., Suite 1201A, New York, NY 10017
*Please do NOT write SuperJeweler.com on your package. Instead write “SJ” so that your package will be safe from tampering or theft. Also, it is a good idea to insure your package when returning it.
What is an RMA number?
An RMA, or Return Merchandise Authorization, is a transaction in which the customer arranges to return a product for repair, exchange or refund. The customer calls the Customer Service Department and is issued an RMA number, which is written on the return packaging. This number helps the Shipping Department know how to route the package when they receive it. As mentioned above, you do NOT need an RMA number when returning items to SuperJeweler.com.
Mimi on Wed, 2nd Dec 2009 5:59 pm
I just want to comment reagrding their system on returns. It’s very confusing. You really have to do the work on your system for returns because everything is okay aside from that. I’m so disappointed with the kind or system you have. I’m so sorry but that’s how I observed eventhough, you told me that this is the first time.
admin on Wed, 2nd Dec 2009 9:32 pm
Hi Mimi,
First of all, there is no need for you to apologize at all. It is we who should be apologizing. We strive to deliver the best customer service possible, and if the process left something to be desired, we are sorry.
We want you to know, however, that we take comments like this very seriously. We know that you have other choices when it comes to buying jewelry. Just so you know, we will be making many changes to SuperJeweler.com for 2010. From the way our site is designed, to the jewelry we carry, right down to the way we process orders and returns.
We are happy to hear that you enjoyed the chocolate diamond stud earrings and that you have the happiest of holidays.
Jose on Tue, 19th Apr 2011 1:30 pm
Hi I ordered a ring and I received the wrong one….I have been on the phone now for 20 minuets and still no help……I would like to order a different ring as well and no help at all.
Geoff on Wed, 20th Apr 2011 9:27 am
Hi Jose,
Thanks for reaching out. Our office was closed yesterday for the Passover holiday. I can assure you, however, that I have just forwarded your information along to our customer service department who will be contacting you shortly to take care of you and get you the right ring. We apologize for any inconvenience, will do our best to correct it, and thank you again for being a SuperJeweler customer.